Stay up-to date with Blackboard updates, releases, and service statuses.



  • March 22, 2017:  Org Leaders are experiencing difficulty adding participants to Orgs.  Blackboard Support has determined this is a bug in the system and is scheduled for a fix in an upcoming release. As a workaround, add users via WUSTL key (the prefix of email addresses match WUSTL key now). We will keep you updated when a permanent fix is in place.
  • Blackboard Service experienced an outage On February 27, from 12:00 p.m. – 3:00 pm.  This was related to a massive outage of Amazon Webservices (AWS) where Blackboard cloud services are hosted.
  • A limited number of users had problems logging into the service from 2/4-2/7.  This was permanently fixed by the vendor.
  • The Blackboard Service was upgraded to SaaS version 3100.9 on 2/4/2017.  For more information on the upgrade details, please review Blackboard’s release notes.  Note: The WashU BB Service is on the Learn Original Experience.

Pending Solutions

  • Attachment Overwrite: An erroneous error message displays when using the attachment overwrite feature.  Upon receipt of the error message, cancel out of the popup screen and the new version of the file will be updated as expected.  Status: the vendor is aware of the problem, but does not have a fix at this time. 
  • Features not Displaying: This is due to the size of the browser window.  Maximizing the screen, or hiding the left navigation menu, will resolve the issue for most users.  If not, please adjust screen resolution and try again.  Status:  Pending  Release on March 31, 2017
  • Mediasite videos: When a user clicks on a video, they may be redirected to the home page.  The vendors are actively working on a solution.  Status: Pending Future Release
  • Course Links: Instructors/TAs are unable to save the text description of these items.  Blackboard is aware of the issue and is actively working on a resolution.  Status:  Pending Release

Blackboard Release Notes

When searching for the latest information about Blackboard releases,  click on “Experience Original” and "Course View Original" to learn about our instance of Blackboard.

Blackboard Service Status

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