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Announcements

Blackboard Release v3400.1.0 is scheduled for April 6th, 2018. No interruption in service is expected. Various maintenance items and upgraded features will be addressed at that time. Review the Blackboard Help page referenced below for more information.

https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes > Release Notes for Learn Saas > Experience: Original

Current Cases

NOTICE: Recent intermittent service interruptions were resolved. Refer to the Blackboard Performance Issues page if you are still experiencing interruptions within the Grade Center.

 

When an instructor accesses a course, edit mode is turned off and must be turned on manually. Status: Pending. 
Some instructors have received errors when trying to upload .zip files to Course Documents. Status: Pending.
Instructors have reported that the Ares tool is not automatically appearing on various courses. Please access the Enable the Ares Tool page for guidance on accessing the tool. Status: Pending. (INC0737865)
Instructors are not receiving notifications when students submit a post to a discussion board. Status: Pending Future Release (INC2479987)
Instructors have reported they are unable to view the announcements module and an error is displayed. Status: Pending Future Release (INC0534893)

Recently Resolved Cases

The following cases have been resolved.

Blackboard has released a new inline grading tool which includes new features, such as the display of videos and images and the ability to print documents from the inline view. The tool also changes how annotations are created and displayed within inline grading. For additional information, please see the included Crocodoc to New Box View Guide. The Teaching Center has updated the Inline Assignment Grading Helpsheet to highlight the changes. If you have any questions or concerns, please contact The Teaching Center at teachcen@wustl.edu or 314-935-6810. Status:  Released January 9, 2018. 
An erroneous error message displays when using the attachment overwrite feature. Upon receipt of the error message, cancel out of the popup screen and the new version of the file will be updated as expected. Status: Resolved with June 2017 maintenance.
Instructors/TAs are unable to save the text description of these items. Blackboard is aware of the issue and is actively working on a resolution. Status: Resolved with September 2017 maintenance.
This is due to the size of the browser window. Maximizing the screen, or hiding the let navigation menu, will resolve the issue for most users. If not, please adjust screen resolution and try again. Status: Resolved with September 2017 maintenance.
When a user clicks on a video, they may be redirected to the home page. The vendors are actively working on a solution. Status: Resolved with August 2017 maintenance.
Instructors are unable to open individual student submissions in the Grade Center with the exception of the student who is listed first in the list of names. The vendor has stated this is a known bug and suggests viewing and grading student submissions from the Needs Grading section. Status: Resolved with May 2017 maintenance.
Students have reported that they cannot see all of their grades for Spring 2017 courses using My Grades on their Home Page. In the meantime, students can access grades by navigating to their individual course page and clicking My Grades. Status: Resolved with September 2017 maintenance.

Blackboard Service Status

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Blackboard Release Notes

When searching for the latest information about Blackboard releases,  click on “Experience Original” and "Course View Original" to learn about our instance of Blackboard.